Frequently Asked Questions
Everything you need to know to make your home merry and bright.
When should I place my order to ensure delivery before Christmas?
To guarantee your festive decor arrives in time for the holidays, we recommend placing domestic orders by December 15th and international orders by December 5th.
What is your return policy for seasonal items?
We offer a 30-day return window for all home decor. Items purchased in November and December can be returned until January 31st, provided they are in their original packaging and unused.
Are your Christmas lights energy efficient?
Yes, all our lighting products utilize high-quality LED technology, which consumes up to 80% less energy than traditional incandescent bulbs and lasts significantly longer.
Do you offer international shipping?
We currently ship our holiday collections to over 50 countries. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I care for my artificial Christmas tree?
To maintain its beauty, we recommend fluffing the branches upon arrival and storing it in a cool, dry place using a dedicated tree bag to prevent dust accumulation and damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.